* PMI (from the Project Management Institute) in progress
* Coordination of people from across the organization / management of cross-functional teams, including both local and international team members (12+ years)
* Technical Project Management (12+ years)
* Technical Program Management (12+ years)
* Technical Writing (12+ years)
* Professional services/consulting/client management (8+ years of experience)
* Product Management (full lifecycle including concept to development) (5 years)
* Program Management Office (PMO) implementation (4 instances)
* Technical Training (10+ years, up to 150 attendees)
* Business Analysis (5+ years)
* Change Management (8+ years)
* Supported Engineering and Operations Teams (10+ years)
* Hardware Deployment Initiatives (10 successful deployments of 10 or more devices) both national and international
* eTOM expertise and other standards development experience (5+ years)
* Operations program development and design (10+ years)
* Service Level Management (9 years)
* SDLC management (10+ years)
Professional Accomplishments
Consulting Projects
* Average project length is over 120 days
* MAJOR CONSULTANCY FIRM - Project CTO/ Technical lead for a project designing an operational environment for an consortium of companies from China, Saudi Arabia and Egypt. This project included a 6 week deployment into Egypt for intensive work with Chinese operational staff.
* SMB NETWORK PROVIDER - Various operational engineering Projects including a national deployment of Cisco Hardware
* MULTIPLE SOFTWARE FIRMS - ISO 9000 Operational Quality Assessment
* SEMICONDUCTOR COMPANY - Service Quality and Process Development
* MULTIPLE SMB - Database design, project design and setup, web development, business analysis and recommendations
* Owned and operated an environmental consulting firm focusing on the implementation of environmental education programs.
Program, Project and Product Management
* Engineering program management in multiple environments including IP network services, data centers, international consulting, research and development, software development, design and implementation, and business process redesign
* Professional Services (external consulting) program management and product development
* Developed and implemented a business redesigns
* Developed a service risk management practices
* Expert at successfully managing multifunctional functional teams; often described as the joint in the pocket knife
Standards, Literature Contributions and Organizational Affiliations
* Member, ACM
* Member, Scrum Alliance
* Member, IEEE
* Member, ITIL
* Contributor, TMF GB917, "SLA Management Handbook"
* Contributor, TMF GB934, Voice over IP Application Note (SLM focused)
* Contributor, TMF Gaming Application Note (SLM Focused)
* Contributor, TMF Video over IP Application Note (SLM Focused)
* Editor, ITU-T to SLM Mapping
* Managed teams of up to 15 active team members and 30 monitors to develop both standards and individual SLAs
* Chair, SLA Management and Measurement Team, Telemanagement ForumFamiliar with and have implemented eTOM processes
* Interim Team Lead, Sarbanes-Oxley Alignment Team, Telemanagement Forum
* Member, Service Provider Leadership Council, Telemanagement Forum
* Member, External Advisory Board, Telemanagement Forum
* Member, Technical Advisory Council, Telemanagement Forum
Technical Background
* Network maintenance and operations - IP Networking, TC/IP, frame relay, acceleration technologies, commercial networking, VoIP
* Colocation environments ranging from ?racking and stacking? to SLA development, contract negotiation
* Colocation environments ranging from ?racking and stacking? to SLA development, contract negotiation
* IP telecommunications from T1 through OC12, WIFI and cellular from initial negotiation to disconnect
* Reporting/Databases: Oracle 9i (exposure to other versions), Crystal Reports, Business Objects, performance management reporting (i.e. Keynote), MS Access, MySQL
* OSS: Remedy, Granite, others
* Cisco, Nortel, Juniper and Foundry networking hardware
* OS: Windows (all versions), Linux (various types), MacOS (all versions)
* Project Management Applications: MS Project, Groove, Merlin, @task
* General applications: Sun Office suite, MS Office in Mac and PC environments, NeoOffice, Visio, OmniGraffle, among others, SharePoint, GoogleDocs
* Basic Perl, HTML and XML, basic Java and Javascript, Eclipse, Django, Web application implementation
* ITIL, IETF, ITU-T, ETSI and Telemanagement Forum (eTOM) standards
* PMBOK (PMI, PMP), Six Sigma, ISO 900x Experience
Technical writing samples available upon request.
Work History
Program Manager (consultant), AT&T
Senior Consultant Tea Tree Consulting
Service Quality Manager/ QA Manager Xiocom Wireless
Project CTO/ Technical Advisor (consultant) Mercer Management (now Oliver Wyman), Hong Kong
Engineering Program Manager (consultant) Cypress Communications, Atlanta, GA
Sr. Product Manager Glenayre Messaging, Duluth, GA
Product Manager/ Program Manager Internap Network Services, Atlanta, GA
Consultant (either self employed via own business or through consulting groups) Various, Silicon Valley and Seattle, WA
Education
BS, Environmental Education and Natural Resources Interpretation Humboldt State University, Arcata, CA
References and Publications
References and a complete list of publications are available upon request.